FAQ

If your money has been deducted but the recharge wasn’t successful, don’t worry. The transaction is automatically reversed by your bank/payment provider within 3–5 working days. If not, please raise a support ticket with your transaction ID.

A "Pending State" means your payment is still being processed. Most pending transactions get updated within 30 minutes. If it stays pending longer, the amount will be refunded by your bank.

This can happen due to network issues, server downtime, or incorrect details. Please try again after a few minutes. If money is deducted, it will be refunded.

Unfortunately, once a recharge is successful, it cannot be reversed or transferred. Please double-check the number before confirming payment.

You can pay using debit cards, credit cards, UPI, net banking, and popular wallets.

Enter your card details securely on the payment page, verify with OTP (if required), and complete the transaction.

Yes, most major banks are supported. Simply select "Net Banking" and choose your bank from the list.

No hidden charges. The amount shown at checkout is the final amount you pay.

No. Creating and maintaining your Posiqo account is completely free.

Yes. We use industry-standard encryption & security protocols to keep your data protected.

Just enter your card number correctly and recharge as per your requiremnet. You can spend the card value into any Posiqo outlet

Click on “Forgot Password” on the home page. You’ll receive a reset link on your registered email/mobile.

You can request account closure by contacting support. Please clear any pending dues before closure.