POSIQO is a product of Codide. This Privacy Policy explains how Codide collects, uses, stores, and protects information when you use the POSIQO app and related services.
This Privacy Policy explains how POSIQO collects, uses, and protects information when you use the POSIQO mobile app or website. By using POSIQO, you agree to the collection and use of information as described in this Policy.
We may collect login and account details, your name, email address, mobile/WhatsApp number, card details, student/customer identifiers, and information related to recharges, transactions, orders, and support requests. We may also collect basic device/app information for notifications.
We use the information we collect to provide account access, show your card balance, process recharges and prepaid canteen orders, generate receipts and invoices, respond to support requests, keep your account secure, and send you relevant notifications.
Where POSIQO is used to manage a student's or dependent's card, we process related information (such as card number, balance, and canteen usage) only to provide the recharge, order, and account-management features of the service to the parent or authorized account holder.
We keep records of recharge amounts, transaction dates, and payment status so that you can view your recharge and transaction history and so that your card balance is accurately maintained.
Details of prepaid canteen orders you place, along with related receipts and invoices, are stored so you can view your order history and access your receipts/invoices at any time within the app.
If you use the POSIQO mobile app, we may store basic device/app information (such as a device or push-notification token) so we can send you notifications about recharge status, order status, support tickets, and account activity.
When you contact support or raise a ticket, we collect the details you provide (such as your name, email, mobile number, and query) so our support team can assist you and follow up on your request.
POSIQO may use cookies or an equivalent session mechanism to keep you securely logged in while you use the website or the app's WebView. These are used only to maintain your session and app functionality, not for third-party advertising.
POSIQO does not sell your personal data. Information may be shared only with the relevant school/organization/canteen/operator, and with payment or support service providers, where necessary to provide the features of the service (such as processing a recharge or resolving a support ticket).
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or loss. No method of transmission or storage is completely secure, but we work to safeguard your data.
We retain your account, transaction, order, and support information for as long as your account is active or as needed to provide the service, resolve disputes, and comply with legal or organizational record-keeping requirements.
POSIQO may be used within a school or organization context where a card or account relates to a student. In such cases, the account is managed by a parent, guardian, or authorized adult, and POSIQO is not intended to be used directly and independently by young children without such supervision.
You may review and update your account information within the app, and you may contact us to ask questions about the information we hold about you or to request corrections, subject to applicable school/organization and legal requirements.
We may update this Privacy Policy from time to time to reflect changes in our services or for legal/operational reasons. Continued use of POSIQO after an update means you accept the revised Policy. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Website: https://posiqo.org
Email: info@posiqo.org